Support Engineer - DI
869

Support Engineer

Perks
  • Flexible Working
  • Gym
  • Medical Insurance
  • Paid Vacation
  • Relocation

We are looking for a Support Engineer for the team that provides support for the applications used by both internal and external users. E-commerce platform for one of the largest builders’ merchant in UK. Our client is taking on the complete redevelopment of the existing legacy platform with the focus on UX and Responsive Web Design, and Microservice Platform. It is aiming to remove vendor locking and fully leverage on the latest Open Source technical stack delivering eCommerce platform of the future.

Requirements:

  • Previous experience of supporting business applications at least 2 years;
  • Sound decision-making skills;
  • Knowledge and experience of dealing with escalation routes when problems arise;
  • Strong analytical skills;
  • Strong experience working in support environment;
  • Excellent communication and presentation skills at all levels of the business;
  • Knowledge of Amazon cloud solutions, networks.

Main Responsibilities:

  • Progressing any support and liaise with internal teams to ensure the prompt resolution of all requests in line with the Service/Operational Level Agreements;
  • Taking ownership and responsibility of all applications that are supported by the business;
  • Participating in crisis situations for supported applications working with IT teams, which may involve complex technical hardware or software problems;
  • Following guidelines and suggesting on how to request for effective information from users whilst troubleshooting;
  • Working in the UK business hours rota 2nd line team;
  • Knowledge base updating;
  • Following team processes and procedures to ensure SLA are met.